Policies & Procedures

Complaints Policy and Procedure

Simply Education Ltd is committed to providing a high-level service to our customers. In the first instance, we will always try to resolve any issues informally. However, if your concerns cannot be satisfactorily resolved in that manner, then the formal complaints procedure should be followed (see link below).

In regards to any complaints, we will always promise to:

  • ensure making a complaint is simple for you to do
  • respond promptly, politely and confidentially (where appropriate)
  • apologise if we've made a mistake, or explain if was something was out of our control
  • learn from complaints in order to improve our customer service

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Customer Service Policy

Simply Education Ltd are committed to providing a high-level service to our customers, the below policy sets out our approach to customer service.

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Agency Worker Regulations (AWR) Request

The attached document details the formal procedure for AWR information at Simply Education Ltd.

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Privacy Policy

For the purposes of providing you with work-finding services and/or information relating to roles relevant to you, Simply Education will only use your personal data in accordance with the privacy statement below. At all times we will comply with current data protection laws.

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Simply Education is part of The MCG Group. If you have any queries regarding the above, or any of Simply Education's policies and procedures, please email compliancequeries@themcggroup.com

For general enquiries please contact your local branch.